Submit a request

Sign in

Guidelines Guidelines
FAQ FAQ
Glossary Glossary
Announcements Announcements

Guidelines

Membership

Signing up and getting verified.
Enabling 2FA for login/withdrawal.
Signing up for the loyalty program (via Account page).
Signing up for the loyalty program (via Product page)

Wallet

Depositing ETH.
Depositing USDC.
Depositing USDT.
Depositing BTC.
Depositing BCNT.
Exchanging USDT for BCNT.

See all 7 articles

Fixed Income

Subscribing to Fixed Income - Stablecoins

Smart Autotrade

Subscribing to a strategy (Binance).
Subscribing to a strategy (Binance Futures).
Depositing your assets into your exchange wallets (Binance).
Depositing your assets into your exchange wallets (Binance Futures).
Connecting Binance's API key.
Connecting Binance Futures' API key.

See all 8 articles

Troubleshooting

Setting up Google Authenticator (OTP).
Setting up Authy (OTP).
Troubleshooting 2FA failures.
Turning 2FA off.
Error Message appears when logging in.
On-ramping from fiat to crypto.

FAQ

General

Why should I trust Bincentive and the products?
What's KYC? Why is KYC required during registration?
Why was my membership verification rejected?
What's stablecoin? Where can I purchase stablecoin?
What's BCNT? Where can I purchase BCNT?

Fixed Income

Maximum Limit of Product Subscription Amount
What is Fixed Income?
How does auto renewal work?
What happens if I agreed to renew but want to cancel now？

Smart Autotrade

How are profits split between traders and members?
Can I cancel/deactivate a contract before it ends? Do I pay a cancellation fee?
Can I operate on my exchange accounts while I have active subscriptions? (Deposit/Withdraw/etc.)
What are quant trading strategies and how are they generated?
What's a smart contract? What's its use on Bincentive's platform?

Security

What to do if I can't receive SMS verification code?
Are assets retrievable if I deposited into an incorrect address on Bincentive ?
Removing account
Updating phone number and 2FA under account info.
Does Bincentive use two-step authentication (2FA)?
Can I disable two-step authentication (2FA)?

Glossary

Terms & Definitions

Risk level definition.
Fixed income products' related terms.
Smart autotrade "strategy performance" related terms.
Smart autotrade "strategy description" related terms.

Announcements

Updates

Announcement of Fixed Income Product Interest Rate Changes (BTC & ETH)
Holiday Announcement
Withdrawal Fee (starting Mar 21, 2023 UTC+8)
Lunar New Year Holiday Announcement
Announcement of Product Interest Rate Changes (Beginning 2022/12/31 UTC+8)
2022.11.12 Important announcement regarding FTX liquidity crisis

See all 53 articles

BCNT Listings

Bithumb Global.
MAX Exchange.
Phoenix.

Disclaimers

Hotpot Finance Announcement
Scam alert - Feb 02, 2023.
Scam alert - Jan 23, 2021.
Bincentive's anti-scam reminder.

Airdrops & Rewards

"Referral Program" & "Loyalty Program" both campaigns have ended.
Year-End Celebration Event
Extension of Loyalty Program
Loyalty Program
Referral Program
AirPods Pro Raffle Winners.

See all 7 articles

Can't find what you're looking for?

Get in touch

English (US) 繁體中文