Membership

• Signing up and getting verified.
• Enabling 2FA for login/withdrawal.
• Signing up for the loyalty program (via Account page).
• Signing up for the loyalty program (via Product page)

Wallet

• Depositing USDT.
• Depositing BTC.
• Depositing BCNT.
• Exchanging USDT for BCNT.
• Withdrawing assets.

Fixed Income

• Subscribing to Fixed Income - USDT/BTC.

Mixed Quant

• Subscribing to Mixed Quant - Fusion.
• Subscribing to Mixed Quant - Sapphire.

Smart Autotrade

• Subscribing to a strategy (Binance).
• Subscribing to a strategy (Binance Futures).
• Depositing your assets into your exchange wallets (Binance).
• Depositing your assets into your exchange wallets (Binance Futures).
• Connecting Binance's API key.
• Connecting Binance Futures' API key.

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Troubleshooting

• Setting up Google Authenticator (OTP).
• Setting up Authy (OTP).
• Troubleshooting 2FA failures.
• Turning 2FA off.
• Error Message appears when logging in.
• On-ramping from fiat to crypto.

General

• Why should I trust Bincentive and the products?
• What's KYC? Why is KYC required during registration?
• Why was my membership verification rejected?
• What's USDT? Where can I purchase USDT?
• What's BCNT? Where can I purchase BCNT?

Fixed Income

• What is Fixed Income?
• How does Fixed Income achieve high APY?
• How safe is Fixed Income？
• How long are funds locked up during subscription?
• Why is Fixed Income-BTC's APY lower than Fixed Income-USDT's APY?
• How does auto renewal work?

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Mixed Quant

• What is Mixed Quant?
• How does Mixed Quant achieve high APY?
• How safe is Mixed Quant?
• How long are funds locked up during subscription?
• I need my funds now. How do I redeem early?
• Current management firms for risk investment.

Smart Autotrade

• How are profits split between traders and members?
• Can I cancel/deactivate a contract before it ends? Do I pay a cancellation fee?
• Can I operate on my exchange accounts while I have active subscriptions? (Deposit/Withdraw/etc.)
• What are quant trading strategies and how are they generated?
• What's a smart contract? What's its use on Bincentive's platform?

Security

• Bincentive has achieved MSB Accreditation.
• Are assets retrievable if I deposited into an incorrect address on Bincentive ?
• Removing account
• Updating phone number and 2FA under account info.
• Does Bincentive use two-step authentication (2FA)?
• Can I disable two-step authentication (2FA)?

Terms & Definitions

• Risk level definition.
• Fixed income products' related terms.
• Mixed quant products' related terms.
• Smart autotrade "strategy performance" related terms.
• Smart autotrade "strategy description" related terms.

Updates

• Withdrawal fee adjustment starting Nov 29, 2021 (UTC+8).
• Withdrawal fee adjustment starting Sep 9, 2021 (UTC+8).
• Changes to Binance API.
• Product Updates - Smart Trading Bots.
• TRC-20 USDT is now supported.
• Withdrawal fee adjustment starting Jun 7, 2021 (UTC+8).

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BCNT Listings

• Bithumb Global.
• MAX Exchange.
• Phoenix.

Disclaimers

• Scam alert - Jun 3, 2021.
• Scam alert - Jan 23, 2021.
• Bincentive's anti-scam reminder.

Airdrops & Rewards

• Loyalty Program
• Referral Program
• AirPods Pro Raffle Winners.
• Earn more BCNT rewards the more you subscribe.