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  • Guidelines Guidelines
  • FAQ FAQ
  • Glossary Glossary
  • Announcements Announcements

Guidelines

Membership

  • Signing up and getting verified.
  • Enabling 2FA for login/withdrawal.
  • Signing up for the loyalty program (via Account page).
  • Signing up for the loyalty program (via Product page)

Wallet

  • Depositing ETH.
  • Depositing USDC.
  • Depositing USDT.
  • Depositing BTC.
  • Depositing BCNT.
  • Exchanging USDT for BCNT.
See all 7 articles

Fixed Income

  • Subscribing to Fixed Income - Stablecoins

Smart Autotrade

  • Subscribing to a strategy (Binance).
  • Subscribing to a strategy (Binance Futures).
  • Depositing your assets into your exchange wallets (Binance).
  • Depositing your assets into your exchange wallets (Binance Futures).
  • Connecting Binance's API key.
  • Connecting Binance Futures' API key.
See all 8 articles

Troubleshooting

  • Setting up Google Authenticator (OTP).
  • Setting up Authy (OTP).
  • Troubleshooting 2FA failures.
  • Turning 2FA off.
  • Error Message appears when logging in.
  • On-ramping from fiat to crypto.

FAQ

General

  • Why should I trust Bincentive and the products?
  • What's KYC? Why is KYC required during registration?
  • Why was my membership verification rejected?
  • What's stablecoin? Where can I purchase stablecoin?
  • What's BCNT? Where can I purchase BCNT?

Fixed Income

  • Maximum Limit of Product Subscription Amount
  • What is Fixed Income?
  • How does auto renewal work?
  • What happens if I agreed to renew but want to cancel now?

Smart Autotrade

  • How are profits split between traders and members?
  • Can I cancel/deactivate a contract before it ends? Do I pay a cancellation fee?
  • Can I operate on my exchange accounts while I have active subscriptions? (Deposit/Withdraw/etc.)
  • What are quant trading strategies and how are they generated?
  • What's a smart contract? What's its use on Bincentive's platform?

Security

  • What to do if I can't receive SMS verification code?
  • Are assets retrievable if I deposited into an incorrect address on Bincentive ?
  • Removing account
  • Updating phone number and 2FA under account info.
  • Does Bincentive use two-step authentication (2FA)?
  • Can I disable two-step authentication (2FA)?

Glossary

Terms & Definitions

  • Risk level definition.
  • Fixed income products' related terms.
  • Smart autotrade "strategy performance" related terms.
  • Smart autotrade "strategy description" related terms.

Announcements

Updates

  • Announcement of Fixed Income Product Interest Rate Changes (BTC & ETH)
  • Holiday Announcement
  • Withdrawal Fee (starting Mar 21, 2023 UTC+8)
  • Lunar New Year Holiday Announcement
  • Announcement of Product Interest Rate Changes (Beginning 2022/12/31 UTC+8)
  • 2022.11.12 Important announcement regarding FTX liquidity crisis
See all 53 articles

BCNT Listings

  • Bithumb Global.
  • MAX Exchange.
  • Phoenix.

Disclaimers

  • Hotpot Finance Announcement
  • Scam alert - Feb 02, 2023.
  • Scam alert - Jan 23, 2021.
  • Bincentive's anti-scam reminder.

Airdrops & Rewards

  • "Referral Program" & "Loyalty Program" both campaigns have ended.
  • Year-End Celebration Event
  • Extension of Loyalty Program
  • Loyalty Program
  • Referral Program
  • AirPods Pro Raffle Winners.
See all 7 articles
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