Blockchain addresses are used to transfer and store digital assets. User errors may result in the following scenarios.
- When depositing USDT or BCNT, a BTC address was entered.
- When depositing USDT, a protocol address that Bincentive does not support is entered.
- When depositing any digital assets, a wrong address was entered.
Under these scenarios, Bincentive technicians will need manpower and time to retrieve your assets. A 200 USDT fee will be charged. The working period is at least 7 business days. Actual time may vary on a case-by-case basis. If assets are withdrawn from Bincentive addresses, they would not be within Bincentive's scope of service.
Due to the irreversible nature of blockchain technology, if our team finds retrieval unfeasibile, Bincentive will refund the above-mentioned service fee.
Bincentive strongly reminds you to double-check the address and protocol when transferring digital assets.