FAQ

General

• Why should I trust Bincentive and the products?
• What's KYC? Why is KYC required during registration?
• Why was my membership verification rejected?
• What's stablecoin? Where can I purchase stablecoin?
• What's BCNT? Where can I purchase BCNT?

Fixed Income

• Maximum Limit of Product Subscription Amount
• What is Fixed Income?
• How does auto renewal work?
• What happens if I agreed to renew but want to cancel now？

Smart Autotrade

• How are profits split between traders and members?
• Can I cancel/deactivate a contract before it ends? Do I pay a cancellation fee?
• Can I operate on my exchange accounts while I have active subscriptions? (Deposit/Withdraw/etc.)
• What are quant trading strategies and how are they generated?
• What's a smart contract? What's its use on Bincentive's platform?

Security

• What to do if I can't receive SMS verification code?
• Are assets retrievable if I deposited into an incorrect address on Bincentive ?
• Removing account
• Updating phone number and 2FA under account info.
• Does Bincentive use two-step authentication (2FA)?
• Can I disable two-step authentication (2FA)?