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  1. Help Center
  2. FAQ

FAQ

General

  • Why should I trust Bincentive and the products?
  • What's KYC? Why is KYC required during registration?
  • Why was my membership verification rejected?
  • What's stablecoin? Where can I purchase stablecoin?
  • What's BCNT? Where can I purchase BCNT?

Fixed Income

  • Maximum Limit of Product Subscription Amount
  • What is Fixed Income?
  • How does auto renewal work?
  • What happens if I agreed to renew but want to cancel now?

Smart Autotrade

  • How are profits split between traders and members?
  • Can I cancel/deactivate a contract before it ends? Do I pay a cancellation fee?
  • Can I operate on my exchange accounts while I have active subscriptions? (Deposit/Withdraw/etc.)
  • What are quant trading strategies and how are they generated?
  • What's a smart contract? What's its use on Bincentive's platform?

Security

  • What to do if I can't receive SMS verification code?
  • Are assets retrievable if I deposited into an incorrect address on Bincentive ?
  • Removing account
  • Updating phone number and 2FA under account info.
  • Does Bincentive use two-step authentication (2FA)?
  • Can I disable two-step authentication (2FA)?
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